Customer
Delight Workshop
Objectives
|
To
understand being customer-centric |
|
Understand
the customer's need and expectations |
|
Learn
the nuances of verbal and non verbal communication |
|
Sharpen
listening skills |
|
Establish
an maintain continuous rapport with your customers |
Contentes
|
Types
of customer |
|
Art
of listening |
|
Building
rapport |
|
Personality
traits |
Who
Should Attend
This
program is for customer care professionals, Branch managers,
Department heads and the people who interact with customers.
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